REFUND POLICY AND GRIEVANCE REDRESSAL MECHANISM

ACROTIC RESEARCH PRIVATE LIMITED

1. REFUND POLICY STATEMENT

Acrotic Research Private Limited strictly adheres to a NO REFUND POLICY for all educational services, courses, workshops, seminars, and digital content ("the Services") once the payment has been processed and access to the corresponding content or service has been granted.

• Final Sale: All purchases made for the Services, whether in full or installment, are considered final and non-refundable.

• Irrevocability: Fees paid for enrollment, registration, or access to any of the Services are non-transferable and non-refundable under any circumstances, including but not limited to:

• Non-utilization of the purchased course/content.

• Dissatisfaction with the content, presentation style, or outcome.

• Personal or professional schedule conflicts.

• Change of mind after purchase.

• Inability to attend live sessions (as recordings or alternative materials are typically provided).

• Pre-Confirmation: By making a payment and accessing the Services, the participant confirms that they have read and understood the nature of the educational services provided by Acrotic Research, including the associated risks and the strict no-refund policy.

2. SERVICE NATURE DISCLAIMER

Acrotic Research provides educational material related to financial markets and trading analysis. As stated in our Disclaimer and Terms and Conditions:

• We are not a SEBI Registered Research Analyst or Investment Advisor.

• We do not guarantee profits or specific financial results.

• The fees collected are solely for the provision of educational content and training, not for financial advice or performance guarantees.

3. EXCEPTIONAL CIRCUMSTANCES

In the rarest of circumstances, and solely at the discretion of the Management of Acrotic Research Private Limited, an exception to this policy may be considered. However, this is not a guarantee of a refund, and any such decision will be:

• Determined on a case-by-case basis.

• Final and binding.

• Handled confidentially.

4. GRIEVANCE REDRESSAL MECHANISM

While we maintain a strict no-refund policy, we are committed to addressing service-related concerns and grievances promptly and effectively.

If a user has a complaint or grievance regarding the quality of the service delivered, technical access issues, or any discrepancy in the course content provided, they should follow the steps below:

Step 1: Initiation

The user must send a formal email detailing the grievance, including the purchase date, course name, payment details, and the precise nature of the complaint.

Step 2: Contact Details

All grievances and formal communications must be directed to our designated support email address:

• Email for Grievance Redressal: info@acroticresearch.org

Step 3: Response Timeline

Acrotic Research Private Limited commits to acknowledging the receipt of the grievance email within 3 working days and providing a substantive response or resolution plan within 15 working days from the date of acknowledgment.

Step 4: Final Resolution

All decisions made by Acrotic Research Private Limited regarding the resolution of any grievance will be considered final and binding.